FAQs

Frequently Asked Questions

Find answers to common questions about our products, shipping, and gardening tips.

Orders & Shipping

How long does shipping take?

We process orders within 1-2 business days. Standard shipping typically takes 5-7 business days, while express shipping arrives in 2-3 business days. You'll receive a tracking number once your order ships.

Do you ship internationally?

Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by location. International orders may be subject to customs duties and taxes.

What is your return policy?

We offer a 30-day satisfaction guarantee on all products. If you're not completely satisfied, return your purchase in original condition for a full refund or exchange. Please see our Returns & Refund Policy for complete details.

Products & Quality

Are your products suitable for organic gardening?

Yes! Many of our products are specifically designed for organic gardening, including our OMRI-listed fertilizers and chemical-free cedar raised beds. Look for the "organic gardening" tag on product pages.

How do I care for my stainless steel garden tools?

Clean tools after each use with water and a soft brush. Dry thoroughly to prevent water spots. Occasionally apply a light coat of mineral oil to wooden handles. Store in a dry location. With proper care, your tools will last for generations.

What's the warranty on your products?

Most of our products come with manufacturer warranties ranging from 1-5 years. Specific warranty information is included with each product. We also stand behind everything we sell with our satisfaction guarantee.

Gardening Tips

When should I start seeds indoors?

Start seeds indoors 6-8 weeks before your last expected frost date. Use our Professional Seed Starter Greenhouse Kit for optimal germination. Check seed packets for specific timing recommendations for each variety.

How often should I water my garden?

Most gardens need 1-2 inches of water per week, including rainfall. Water deeply but less frequently to encourage strong root growth. Our Smart Drip Irrigation System can automate this process and reduce water usage by up to 70%.

What's the best way to start composting?

Begin with a mix of "green" materials (kitchen scraps, grass clippings) and "brown" materials (dry leaves, cardboard). Our Dual Chamber Composting Bin makes the process easy with its tumbling design. Turn regularly and maintain moisture for best results.